Shapermint Reviews
Based on 40 customer reviews and online research, shapermint.com has a consumer rating of 3.2 out of 5 stars, indicating that most customers are generally satisfied with Shapermint.
5 Stars(10)
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4 Stars(10)
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3 Stars(6)
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2 Stars(6)
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1 Star(8)
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How would you rate Shapermint?
Top Reviews
I returned an item to them and it has been more than 3 weeks since I mailed it with tracking number, and they still have yet to refund my money. When you go to their website, you cannot even call someone. They have these automated "chats" that don't seem to understand anything you type in. It's ridiculous. If you want to be a respected business, customer service should be at the top of that list. They have failed miserably.
I was dissatisfied with the a scratchy clasp and size of my first bra purchase. Customer service graciously sent me a free bra, one size up. I tried that and still experienced scratchy points on the hook and eye clasp. Customer service sent me another bra, free of charge, with no clasp. That took care of the scratchy clasp issue! I have since tried a Gloria Vanderbilt, similar style bra, purchased from Costco. Very similar product, no scratchy clasp.
Customer Reviews (40)
This is a fraud! Missing items and zero way to contact anyone for help. The robot chat is useless, giving generic responses and no actual resolution. Company cannot be reached by phone. I have sent several emails and “robot chat” attempts and the email I received back stated the are “overwhelmed” by their sale and keeping up during the current state. I received another email today saying it has been a few days and they hope my problem was solved. How can they solve a problem they never even attempted to solve? It’s been 5 weeks since I ordered the swimsuit and now 10 days of useless emails and NO CUSTOMER SERVICE! I am filing a complaint with the BBB and hope for a refund for the nonexistent product! DO NOT BUY FROM THIS COMPANY!
The product was everything I expected. It was easy to order, there was quick delivery, and it fit according to the sizing chart.
The customer service is great they do what they can to please the customer and are very quick about getting your order right. I tried a couple different bras and the only issue I had with the bras is they didn't fit right. I think the sizes are smaller then what I usually take. I also ordered support panty and they fit great.
The idea that women need one more thing to make them desirable is unnerving however I'm glad that I found Shapermint to help out with this. Comfortable for all day wear. Alittle bit of a task to put on but nothing one can't manage. Only problems I've encountered personally is that I tend to develop some serious heart burn if I wear mine all day. Guess having all those organs smooshed up makes digestion alittle tedious. Other issue and maybe others have found the same thing, I have no cleavage when wearing my shaper. My ladies are smashed down and leave nothing to the imagination in that dept. Maybe I need a different style or size but everywhere else fits right on. Def would recc Shapermint to any woman looking to fight those little flaws that seem persistent.
I believe that they have some good items but I have not had a good experience with them and choose not to buy from them again. I have had three experiences where the purchased items did not work and had horrible experiences dealing with the Shapermint Gals customer service. Twice, I was told that a refund would be processed once they received my items back. The refunds weren’t processed and I had to actually deal with the customer service again in order to get my money. I have had them recommend items based on what I told them that I wanted only to have them send another item that had the same issue as the first item. Overall, I would like to try some different items from them but the stressful customer service has caused me to write them off.
The bra was comfortable but did not offer much support. I wish it closed in the front.
I like them but I thought it was going to fit and support me differently than it does
I've bought twice & have problems with the bra hooks hurting my back. The shaper is good. Never got the 20% coupon after 1st time due to weird survey.
Love them, very comfortable. Wish the pockets were bigger. My phone won't fit in them.
I love all my purchases, now that I’ve put on so much weight due to menopause and getting a hip replacement, these new bras and leggings have helped me feel better about my body. They are comfortable and provide me with great support, I have much more confidence, till I get my body back in shape❣️THANK YOU‼️
Shapermint Questions & Answers
Posted on 06/15/2020
Yes, I have 5 Shapermint bras and they wash up beautifully. I place them in a mesh zip-up bag and wash them on permapress cycle with my undies and socks. I air dry them and they always return to their original shape.
Posted on 05/30/2020
Yes, Shapermint is machine washable either on delicate or a mild, careful cycle. I always place any of my items in a nylon bag that zips up and place it in the washing machine. I never, ever dry in dryer, always air dry on a rack or if you have a patio and the weather is great, on the railing outside.
Posted on 05/18/2020
They have so call agents that text you not a live agent just bogus I'm am very upset
Posted on 11/17/2019
I ALSO HAVE NOT RECEIVED MY WHOLE ORDER
I HAVE SENT6 E-MAILS, LEFT 3 V-MAILS, TEXT AT LEAST 6 TIMES. NO RESPONSE TO ME AT ALL. AFARID IF I SEND BACK WHAT I RECEIVED, THEY WILL DEDUCT THE PRICE OF THE BRA NOT RECEIVED. WELL, I NEVER GOT THE WHITE BRA. PAID OVER$80 FOR ITEMS. WHY CAN'T I GET A LIVE PERSON TO CARE. I WOULD SEND MY THINGS BACK BASED ON PRINCIPAL OF NOT WANTING TO DO BUSINESS WITH A COMPANY THAT IGNORES THE IMPORTANCE OF NOT RECEIVING WHAT I WORKED HARD TO BUY. EITHER WAY, I WILL PRPBABLY NEVER GET THE WHITE BRA. DAMN, I AM SO DISAPPOINTED IN THIS COMPANY.
Posted on 11/22/2019
I would recommend thiat you get the size L/ XL in Shapermint wear if you are a size Large.
Posted on 10/02/2019
I would say it depends on your height and weight. I definitely ordered to large as I was going by weight only that is definitely a no no!